CUSTOMER CARE
Did you know? We are available 24/7 online. You can submit an email request to us around the clock. We respond to all email requests within 24 hours of receipt.
You can contact us directly at:
Have any questions or concerns?
We’re always ready to help!
Call us at:
713.999.0789
or send us an email to:
ONLINE RETURN POLICY
All Sales are Final. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit.
If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package. Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility.
Le'Phenom 6 HaiiR does not provide return shipping labels at this time. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
FAQ
Do you provide International delivery?
coming soon..
How do I return an item?
Le'Phenom 6 Haiir does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "undeliverable" address.
What is your return policy?
All Sales are Final. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit.
What is your Shipping Time Frame?
Items are packaged and shipped within 1-2 days and sent via USPS. Delivery times vary. Estimated delivery within 3-5 days.
Where is my order confirmation?
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add Lephenom6Haiir@Gmail.com to your safe sender list.
For Some Reason My Order Will Not Go Through. What Should I Do?
If you’re receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.
Please only click the “Complete Order” button once to avoid multiple authorizations.
If you continue to receive error messages, please contact Customer Care via Email: Lephenom6HaiiR@Gmail.com M-F 9:00AM – 5:00 PM.
After Hours: Please email LePhenom6Haiir@Gmail.com and we will respond to your email within 24 hours